Job Description

Scope Services is seeking a responsible, customer‑oriented Call Center Representative to handle appointment scheduling and support customers with their inquiries or concerns. This fully remote role requires excellent communication skills and the ability to work independently.

Responsibilities Answer inbound customer calls professionally Schedule appointments and update customer accounts Provide clear information and handle questions with patience and empathy Meet call quality and productivity goals Work independently in a quiet home office Adapt quickly to changes in systems and procedures Requirements Excellent verbal communication & active listening Strong multitasking and problem-solving skills Customer-first mindset with patience and empathy Reliable, distraction-free home office and high-speed internet Responsible, self-directed, and able to work independently Must be willing to work evenings and Saturdays Previous call center/customer service experience preferred High school diploma or equivalent Benefits Fully remote work-from-home position Paid training Supportive virtual team environment Dental insurance Health insurance Life insurance Vision Insurance Short- Term Disability PTO 401(k) Eligibility begins after 6 months of continuous employment. Through voluntary deduction and is non-contributory by the employer. Schedule: 40 hours a week Will include evening hours and Saturdays Work Location: Remote

Job Tags

Temporary work, Immediate start, Remote work, Home office, Afternoon shift

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